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  1. Artisoft Engineering is conducting a survey to better satisfy our customers 
  2. and we would appreciate receiving your input to the following questions.  
  3.  
  4. Please fax your reply to 520-670-7050 or 
  5. Email to survey@artisoft.com.
  6.  
  7. Please answer the following questions using the following guidelines:
  8. Excellent (4) ... Good (3) ... Fair (2) ... Poor (1) 
  9.  
  10. ==========================================================================
  11.  
  12. 1a) What patch file did you obtain? (I.E. NOS700, W95700, etc.)    _______
  13.  
  14. 1b) What date did you download the patch?                          _______
  15.  
  16. 2)  Did the patch resolve your problem? (Y/N)                      _______
  17.  
  18. 3a) Do you have a Case ID number with Technical Support?           _______
  19.  
  20. 3b) How professionally did Technical Support handle the 
  21.     problem?                                                       _______
  22.  
  23. 3c) How satisfied are you with the level of effort that was
  24.     put into resolving your problem?                               _______
  25.  
  26. 4)  How satisfied are you with the solution?                       _______
  27.  
  28. 5)  How satisfied are you with the instructions in this patch?     _______
  29.  
  30. 6a) Have you ever dealt with another company's patch
  31.     procedure? (Y/N)                                               _______
  32.  
  33. 6b) If yes, how does Artisoft's patch procedure compare?           _______
  34.     
  35.     Comments:_____________________________________________________________
  36.     ______________________________________________________________________
  37.     ______________________________________________________________________    
  38.  
  39. 7)  From the perspective of an end-user, how do you feel about: 
  40.     a) receiving a patch via the BBS                               _______
  41.     b) receiving a patch via CompuServe                            _______
  42.     c) receiving a patch via FTP over the Internet                 _______
  43.     d) receiving a patch on a disk                                 _______
  44.     
  45. 8)  If the patch included an automated installation, such as
  46.     a batch file, how beneficial did you find it?                  _______
  47.  
  48.  
  49. Suggestions:______________________________________________________________
  50. __________________________________________________________________________
  51. __________________________________________________________________________
  52. __________________________________________________________________________
  53. __________________________________________________________________________
  54.  
  55.                         SURVEY.TXT  01-23-97  3:00p
  56.